We’re passionate about good food and service, so if something is not right, we'd like to hear about it. Our team will follow up with the restaurant and make things right for you.
Below are frequently asked questions regarding orders placed through the Ate Rewards app or web ordering.
For all urgent questions:
For help with an Ate Rewards delivery order that is being delivered by DoorDash Drive, please call (02) 7202 3810 at any time.
For help with an Ate Rewards delivery order that is being delivered by Uber Direct, please contact us here.
For help with a pickup order, in the first instance please contact the restaurant/location that you ordered from and they will endeavour to rectify it for you. Contact details can be found on the receipt that was emailed to you, or in the 'Find us' section of the app.
I made a mistake with my order:
Once an order has been processed it is sent immediately to the restaurant to be made. It is not possible to change or cancel an order once it has been processed.
If your order was scheduled for a future time, it may be possible to cancel it if the restaurant hasn't already started preparing it. In this case, please contact the restaurant to see if cancellation is possible. Contact details can be found on the receipt that was emailed to you, or in the 'Find us' section of the app.
Feedback:
For less urgent feedback, or for anything else, please contact us here. Please include the following information to help us respond as efficiently as possible:
- The restaurant brand
- The location
- The date and time you placed the order.