We’re passionate about good food and service, so if something is not right, we'd like to hear about it. Our team will follow up with the restaurant and make things right for you.
Below are frequently asked questions regarding Menulog orders from our restaurants.
For all order enquiries:
For assistance with orders such as late delivery, missing items, cancelled orders, etc please contact Menulog directly via your account. Please select your order and visit the 'Help Centre' at the bottom of the screen. From there you have the option to speak to Menulog directly, or follow the prompts in the question section to notify Menulog.
Feedback:
For less urgent feedback about an order from a Concept Eight restaurant, please contact us here. Please include the following information to help us respond as efficiently as possible:
- The restaurant brand
- The location
- The date and time when you placed the order.